Return Policy

If for any reason Clients are not satisfied with an order, the items can be returned for Refund within 14 days of the order’s delivery date.
The Security Tag must still be intact and attached to returned items.

Return Instructions
To request a return write an email to customer-care@anndemeulemeester.com with the order number and the items to return. Once completed, ANNDEMEULEMEESTER.COM will send a confirmation email, with the shipping label and instructions for the return shipment.

The return shipment is FREE when shipped using the courier provided by ANNDEMEULEMEESTER.COM.
If the return package is shipped using a different courier than the one provided, all consequent costs will be the Client’s responsibility.

Returns must be shipped within 14 days of the order’s delivery date.

Refund
Refunds will be processed as soon as returned items have been checked and accepted by ANNDEMEULEMEESTER.COM.
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase.
Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed. Any original shipping costs incurred will not be refunded to the Client unless faulty issues.

Return Terms & Conditions
The Security Tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.

Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.

Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

Swimwear (bikini bottoms, swim shorts or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Items that have any sign of use or wear will not be accepted and will be returned to the Client.

Returns must be shipped in the ANNDEMEULEMEESTER.COM box, sealed. If our box is unusable or missing, another box with the same size suitable for shipping the item(s) may be used.

In the case of defective or incorrect merchandise, we invite Clients to immediately contact customer-care@anndemeulemeester.com. ANNDEMEULEMEESTER.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

Pickups for all authorized returns with ANNDEMEULEMEESTER.COM’s courier account numbers must originate from the same country of the original shipment.

In the case that the return shipment requires pickup or the payment of any added fees, ANNDEMEULEMEESTER.COM reserves the right to refuse returns sent with a different courier than specified in the confirmation email.

ANNDEMEULEMEESTER.COM reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise may be returned to the shipping address specified in the original order or will be destroyed. If an unauthorized return is accepted, ANNDEMEULEMEESTER.COM will deduct a 10% administrative/re-stocking fee from the refund.

Exceptions from the right of withdrawal for contracts concluded on the website ANNDEMEULEMEESTER.COM are excluded in accordance with Article 59 of the Italian Consumer Code as regards the following:

1. a) The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
   b) The supply of goods which are liable to deteriorate or expire rapidly.

As an example but not limited to, the following list of items are excluded:

– Expressly indicated items from the underwear/lingerie section

For every item where the exclusion of withdrawal is applied, AD MILANO S.R.L. provides indication to the consumer directly on the item page. At its sole discretion, AD MILANO S.R.L. has the right to accept the withdrawal request even for goods that are excluded from the right, if it deems the reasons appropriate and justified.

For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.

Return Frequency
In the event of hight return rates, Ann Demeulemeester reserves the right to deactivate the account until the real reason is verified. Our Customer Service will contact you via email so that we can resolve the issue and restore your account.