Shipment & Fees

All shipments will be shipped via DHL EXPRESS.
ANNDEMEULEMEESTER.COM does not deliver to P.O. Boxes.

Shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise.
All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.

Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price.

Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. 

Countries served as DDP: AUSTRALIA, CANADA, CHINA, JAPAN, SOUTH KOREA, UK and USA.


Australia

Prices shown on the website for Australia are duty and tax fees included. The parcel will be delivered with no further costs.

Express shipping cost is 45 €

Canada

Prices shown on the website for Canada are duty and tax fees included. The parcel will be delivered with no further costs.

Express shipping cost is 25 €

China

Prices shown on the website for China are duty and tax fees included. The parcel will be delivered with no further costs.

Express shipping cost is 40 €

European Countries

Express shipping cost is 20 €

Countries included: member countries of the EU. Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
 

Japan

Prices shown on the website for Japan are duty and tax fees included. The parcel will be delivered with no further costs.

Express shipping cost is 40 €

Russia

Express shipping cost is 45 €

Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself.

The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.

We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us. 

ANNDEMEULEMEESTER.COM cannot be held responsible for delays in shipment which may result from packages being stopped and checked by Borders & Customs Agencies.

Please keep in mind that jewelry (including fashion jewelry), fine jewelry, and fur are prohibited for import into Russia.

DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS (“T&C”)

South Korea

Prices shown on the website for South Korea are duty and tax fees included. The parcel will be delivered with no further costs.

Express shipping cost is 40 €

UK

Prices shown on the website for UK are duty and tax fees included. The parcel will be delivered with no further costs.

Express shipping cost is 25 €

USA

Prices shown on the website for United States of America are duty and tax fees included. The parcel will be delivered with no further costs.

Express shipping cost is 25 €

In order to complete the delivery, the customs bureau may ask customers’ personal Social Security Number (SSN).


Rest Of World

Express shipping cost is 50 €

Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself.
 

Shipment Date

ANNDEMEULEMEESTER.COM ships worldwide using DHL.


Available Items:

Items that are already available will be dispatched in 1-2 business days (Monday-Friday) following order completion.
During sales or special promotions, processing times may be longer. We remind first-time Clients that ANNDEMEULEMEESTER.COM can request the Bank or PayPal to double check the transaction and the account information. This verification process will delay immediate shipping.

Estimated transit time after dispatch:

USA : Express Shipping: 2-3 business days, according to the final destination
Canada: Express Shipping:  2-3 business days, according to the final destination
Europe – European Union – Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas
Europe – Non-European Union – Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas
United Kingdom – Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas
Latin America: Express Shipping: 3-4 business days
Asia and the Middle East: Express Shipping: 2-3 business days
Australia and Oceania: Express Shipping: 2-3 business days for major cities / 4-5 business days for remote areas
Africa: Express Shipping:  2-4 business days
Russian Federation: Express Shipping: 3-4 business days

ANNDEMEULEMEESTER.COM cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of ANNDEMEULEMEESTER.COM.

Please note, couriers do not make deliveries or pick-ups on the following Italian holidays:

January 1
January 6
Easter and Easter Monday
April 25
May 1
June 2
August 15
November 1
December 8
December 25
December 26

Pre-order items

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, ANNDEMEULEMEESTER.COM will promptly inform and refund customers. ANNDEMEULEMEESTER.COM will not be held responsible for a delay in shipment caused by circumstances beyond the control of ANNDEMEULEMEESTER.COM that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page. In pre-order purchases credit cards are debited at the moment the order is placed. 

Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:

Available merchandise will be shipped with standard shipping methods and
Pre-orderable items will be shipped right after items are available in stock.

Shipment Tracking

When the order is shipped, Clients receive an email from ANNDEMEULEMEESTER.COM or the DHL specifying the tracking number and a direct link to monitor the shipment status.

In the event of delays in Customs, Clients will be notified directly by the courier and/or ANNDEMEULEMEESTER.COM.

Successful Shipment Delivery

Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. ANNDEMEULEMEESTER.COM packages arrive in brown boxes with brown tape.

If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for by an unknown party or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact ANNDEMEULEMEESTER.COM at customer-care@anndemeulemeester.com.

When there is a reception desk or doorperson present at the address, the courier is authorized to deliver the package to the on-duty personnel.

If the package or the items are damaged or if an item shown in the delivery note is missing from inside, the packaging must be kept for further verification.

Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by ANNDEMEULEMEESTER.COM within 10 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.

If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the ANNDEMEULEMEESTER.COM commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

Shipment Documents For Exotic Pelts

Shipments from ANNDEMEULEMEESTER.COM that contain an item made with exotic pelts, endangered animals or plants, or any other material included in the Washington Convention, destined outside of the European Union by law require an extra document called C.I.T.E.S. (Convention on International Trade in Endangered Species of Wild Fauna and Flora).

This document acts as a passport for the item and explains that the item comes from an animal that was either farm raised or caught in the wild specifically for commerce. For more information please see: www.cites.org .

In Italy the documents are issued by Corpo Forestale dello Stato, the Italian C.I.T.E.S. Management Authority, and normally take 14 days to be processed, but unforeseen delays are possible.

The merchandise will be shipped as soon as AD MILANO S.R.L has received all necessary documentation.

In some cases, the Customs office of the final destination may ask the Client to provide an import license in order to allow the merchandise to be cleared by Customs. This import license must be requested and obtained by the Client from the designated C.I.T.E.S. Management Authority in their country, before the merchandise is shipped by AD MILANO S.R.L.

Any costs involved in the process of obtaining the license are the Client’s responsibility and are not refundable by AD MILANO S.R.L.

Shipment Insurance

ANNDEMEULEMEESTER.COM shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.

 

Latest Coronavirus (COVID-19) Information

To our customers, your health and safety is what matters most to us. We know you’ll have questions about how coronavirus may affect your orders so we’ve answered some of them below. If you have any further questions, please contact us at customer-care@anndemeulemeester.com

Right now we’re shipping to and from countries under quarantine. We’ll let you know if anything changes in regards to your shipping times.

The World Health Organization (WHO) says it is safe to receive packages and we’re following all their official advice. Our delivery partners have also taken further measures to carry out a zero contact delivery process where you won’t need to sign for your package.

We are working with our shipping partner, DHL to ensure all appropriate health and hygiene standards are adhered to. They are currently operating a contactless delivery system. Where a signature would usually be required or this has been requested by you, they will endeavour to take the recipient’s name as proof of delivery and follow socially distanced protocol. When a signature is waived by you or not possible, they will leave your parcel where you specified. 

Please note that ANNDEMEULEMEESTER.COM or our shipping partners will not be held responsible for any loss or damage that may occur once your order has been delivered as set out above.